At Echarmi, we carefully prepare each hair accessory with attention to detail. Below you will find important information regarding order processing, delivery timelines, international shipping, and optional package protection.
- Order Preparation & Dispatch
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.
During new arrivals, seasonal launches, or promotional events, processing times may extend slightly to 3–5 business days.
- Delivery Timeframes by Destination
Shipping timelines vary depending on your location and the selected delivery method.
United States
Standard Shipping: 4–7 business days
Priority Shipping: 2–5 business days
European Union
Standard Shipping: 6–12 business days
Other International Locations
Standard Shipping: 8–18 business days
Please note that delivery times are estimates. Factors such as customs clearance, weather conditions, local postal delays, or high seasonal demand may occasionally affect transit times.
- Shipping Costs
Shipping rates are automatically calculated at checkout based on your location and selected delivery option.
From time to time, we may offer complimentary shipping promotions. Any active offers will be clearly displayed on our website.
- Optional Shipping Protection (Powered by SEEL)
For added peace of mind, we offer optional Shipping Protection powered by SEEL at checkout.
If selected, Shipping Protection provides coverage for:
Lost packages
Items damaged during transit
Theft after confirmed delivery
Should an issue arise, customers who purchased Shipping Protection may submit a claim directly through the SEEL claims portal using their order details.
Important notes:
Shipping Protection is optional and must be selected at checkout.
Orders without Shipping Protection remain subject to the carrier’s standard liability coverage.
Claim approvals are handled according to SEEL’s terms and conditions.
For assistance related to your shipment or claim process, please contact us: support@echarmi.com
- Customs, Duties & Import Taxes
International shipments may be subject to customs fees, VAT, or import duties determined by the destination country.
These charges, if applicable, are the responsibility of the customer.
Echarmi is not responsible for delays caused by customs inspections or processing procedures.
- Tracking Your Order
Tracking information is sent via email once your package has been dispatched.
If you do not see tracking updates immediately, please allow up to 48 hours for the carrier’s system to register the shipment.
- Address Accuracy
Customers are responsible for providing complete and accurate shipping details at checkout.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
- Delayed or Missing Packages
If your order has not arrived within the estimated delivery window, please contact our support team. We will coordinate with the carrier to investigate and assist in resolving the issue as quickly as possible.
We appreciate your trust in Echarmi and look forward to delivering beautifully crafted hair accessories straight to your door.
